Return Policy

Custom & Decorated Items

All custom-decorated items — including screen-printed, embroidered, heat-pressed, and sublimated garments — are made to order and are non-refundable unless there is a manufacturing defect or an error on our part.

If we made an error on your order (wrong size, wrong color, wrong artwork), please contact us within 7 days of receiving your order and we will make it right at no charge.

Stock & Retail Items

Undecorated stock items purchased in-store may be returned or exchanged within 30 days of purchase with a receipt, provided the item is unworn, unwashed, and in its original condition with tags attached.

Items purchased on sale or marked as clearance are final sale and cannot be returned or exchanged.

Team & Spirit Store Orders

Team and spirit store orders are custom-produced for your organization and are non-returnable. Please review all sizing charts carefully before placing your order. If you have questions about sizing, contact us before ordering.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of delivery with photos of the issue. We will work with you to resolve the problem as quickly as possible, including replacement or store credit as appropriate.

How to Initiate a Return

To start a return or report an issue, please contact us by phone at 815-436-3771 or 630-257-5836, in person at either of our retail locations, or via our online contact form.